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Right of withdrawal

Instruction on the right of withdrawal

Right of withdrawal

You can withdraw your contractual declaration within 14 days without giving reasons in writing (e.g. letter, fax, e-mail) or - if the goods have been delivered to you before the end of this period - by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we have fulfilled our obligations to provide information pursuant to Article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB as well as our obligations pursuant to § 312e para 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. The withdrawal notice is to be sent to:

roboexpert GmbH & Co.KG
132 Lewisham High Street
roboexpert GmbH & Co.KG
132 Lewisham High Street London
United Kingdom

The right of withdrawal does not apply to contracts for the delivery of goods manufactured according to your specifications.

Withdrawal consequences

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different method of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. The time limit is deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

To the withdrawal form


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