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General Terms and Conditions

§ 1 - Scope of application

Our following general terms and conditions apply to all, also future, legal transactions between the company roboexpert GmbH & Co.KG and the customer. From our terms of business deviating purchase conditions of the buyer are hereby expressly contradicted. Deviating conditions of purchase of the buyer will only become part of the contract if we confirm their validity in writing in individual cases.

§ 2 - Conclusion of contract

Orders can be placed via internet in our online shop or by phone via 0800 - 376 299 1. You will receive a confirmation with all necessary details immediately after the purchase process is completed via e-mail.

Your order represents an offer to us to conclude a sales contract. A legally valid sales contract is only concluded when we have accepted your offer. This is done by our written confirmation or by sending the goods to you. In the case of an order on approval, a legally valid purchase contract is only concluded if you do not return all or part of the goods ordered on approval within the 14-day trial period or confirm the conclusion of the contract before the expiry of this period by paying the invoice amount. Please note that installed or used devices are excluded from exchange.

The contract language is exclusively English.

§ 3 - Prices and terms of payment

Payments with debt discharging effect can only be transferred to our following account:

roboexpert GmbH & Co.KG
IBAN: DE19300400000257870600

All prices are inclusive of the legal value added tax.

We bear a large part of the costs for careful packaging and reliable delivery of the goods.

You will receive your order from us free of shipping costs within England.

For deliveries abroad (EU countries) the shipping costs per article vary between 22,00 Euro and 140,00 EUR. Please note that when shipping abroad a customs fee may be added under certain circumstances.

The shipping risk is covered by us through the conclusion of sufficient insurance policies.

Payment by invoice and financing

In cooperation with Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden, we offer invoice purchase and instalment purchase as a payment option. Please note that Klarna Invoice and Klarna Instalment Purchase are only available for consumers and that payment must be made to Klarna in each case.

Klarna Invoice

The payment period is 14 days from the invoice date. The invoice will be issued upon dispatch of the goods and will be sent either by e-mail or together with the goods. The complete terms and conditions for purchase on account can be found here. The online shop charges a fee of 0,45 Euro per order when buying on account with Klarna.


Klarna instalment plan

With Klarna's financing service you can pay for your purchase flexibly in monthly instalments of at least 1/24 of the total amount (but at least € 6.95). For more information on Klarna hire purchase, including the General Terms and Conditions and the European Standard Consumer Credit Information, see here.

Data protection information

Klarna checks and evaluates your data and exchanges data with other companies and credit agencies if there is a justified interest and reason to do so. Your personal data will be treated in accordance with the applicable data protection regulations and in accordance with the information provided in Klarna's data protection regulations.

§ 4 - Delivery, delivery time

The delivery times stated by us are only approximate and not binding in case of doubt. Binding delivery dates require express agreement in each individual case.

Unless a binding delivery date has exceptionally been agreed upon, we shall only be in default if the delivery time notified without obligation has been exceeded by more than two weeks and - if legally required - a reminder has been sent.

If a certain item should not be available, we will send you, if requested by you at the time of your order, an item of equal quality and price (replacement item).

Reservation: If our supplier does not supply us with the ordered goods despite contractual obligation, we are entitled to withdraw from the contract. In this case, the customer will be informed immediately that the ordered product is not available. Any purchase price already paid will be refunded immediately.

§ 5 - Withdrawal

If you are a consumer within the meaning of § 13 BGB, you have an unrestricted right of revocation in accordance with the statutory provisions. Regarding the details of the execution and legal consequences of the revocation we refer to our menu option WITHDRAWAL under Withdrawal Please note that installed or used devices are excluded from returns.

§ 6 - Reservation of ownership

The delivered goods remain our property until full payment has been received.

§ 7 - Liability for defects

If delivered articles should have obvious defects, including transport damage, please report such defects immediately. Failure to do so, however, has no consequences for your legal claims. If there is a defect in the goods delivered by us, the customer is entitled to the statutory warranty rights.

§ 8 - Data protection

All personal data will be treated confidentially and will only be passed on to third parties if they are involved in the fulfilment of the contract.

§ 9 - Credit check

With the payment method invoice the client gives the roboexpert GmbH & Co.KG the consent to obtain information about personal data from credit agencies for the purpose of credit assessment of the client and to process them "automatically". The right to information on reasons for refusal as a result of automated individual decisions, to which § 6a BDSG applies, is expressly waived. At the same time, the client acknowledges that with the aforementioned method of payment, the query is required in accordance with § 29 BDSG to protect the legitimate interests of the roboexpert GmbH & Co.KG even in the case of a one-time business transaction.

The query of the roboexpert GmbH & Co.KG refers to the data given by you in the context of the order as well as information about not contractual completion of business ( negative information characteristics ). The customer can obtain information about the stored data concerning him/her from the respective credit agency.

The information is obtained via batch from the following credit agency: CEG Creditreform Consumer GmbH, Hellersbergstr. 11, 41460 Neuss.

§ 10 - Applicable law

The contract is subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

§ 11 - place of jurisdiction

If the customer is a merchant, a legal entity under public law or a special fund under public law or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from the business relationship with us shall be the place where our company has its registered office. We are, however, entitled to sue the customer at our discretion also at his general place of jurisdiction.

Contractual partner and business purpose contractual partner and addressee for all declarations of intent is:

roboexpert GmbH & Co.KG
managing director: Andre
roboexpert GmbH & Co.KG
roboexpert GmbH & Co.KG
SE13 6EE London

Phone: 0800 - 376 299 1
Telefax: mo.-fr. 10 am - 13 am / 13:30 am - 17 pm

The business purpose of the contract is to sell the goods offered by our company on the website

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